Terms of use

NeoBot helps marketplace agencies close each store's month, work out profit per team, split it between client, agency and teams, and keep the records. It is a tool: it does not give accounting, tax, legal or financial advice, and it does not move money between you, your clients or your teams.

• NeoBot is for businesses, by invitation. You must be at least 18 and able to agree to these terms for your business.
• You are responsible for the people you invite (team members and clients) and for keeping logins secure. Tell us straight away if you think an account has been misused.

• You own the data you put into NeoBot. You give us permission to process it only to provide and improve the service, as described in our Privacy policy.
• You confirm you have the right to upload it, including any personal data of buyers, clients and teams, and that you will meet your own data protection duties as its controller.
• You are responsible for keeping your own copies of your records (UK businesses must keep them for 6 years). Download what you need before stopping a store or cancelling.

You must not: break the law or a marketplace's rules using NeoBot; upload data you have no right to; try to access another agency's data; interfere with, overload or reverse-engineer the service; or resell it without our written agreement. How you run your stores and accounts on each marketplace is your responsibility.

Fees, the free offer, adding and stopping stores, Premium, failed payments, disputes and cancelling are set out on our Fair billing page, which forms part of these terms. Fees are charged in advance through Stripe and are non-refundable except where the law says otherwise. We give at least 30 days' notice of price changes.

Some features use AI (reading statements, suggesting matches, the website assistant, polishing wording). AI can make mistakes: NeoBot shows its results as drafts or suggestions for you to check, and you remain responsible for what you confirm.

We work to keep NeoBot available and your data backed up, but we don't promise it will always be uninterrupted or error-free. We may improve or change features; if we remove something important, we'll tell you in advance.

• Nothing in these terms limits liability that the law does not allow to be limited (such as for fraud, or death or personal injury caused by negligence).
• Otherwise, we are not liable for indirect or consequential loss, lost profits, or decisions you make based on NeoBot's figures, and our total liability in any 12 months is limited to the fees you paid us in those 12 months.

You can cancel any time from Settings → Billing. We may suspend or end an account that breaks these terms, after warning you where reasonable. What happens to your data after cancelling is described in our Fair billing page and Privacy policy.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If part of these terms is found unenforceable, the rest still applies. We may update these terms; we'll tell account owners about important changes before they apply.