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Fair billing

Last updated 14 November 2026

NeoBot is priced per store, so the same simple rules apply to every agency. We publish them here so nobody is ever surprised, and so the price stays low for agencies that use NeoBot month after month.

Prices

  • $4.99 per store a month, with unlimited users. A store is one marketplace account you manage in NeoBot.
  • Your first store is free for your first 3 months from the day your agency joins.
  • Premium (AI cost audit): $2.99 per store a month, on every active store.
  • Prices are in US dollars and no VAT is charged. Your card is charged by AAR Ventures Limited through Stripe; we never see or store card details.

The free store

  • The free offer is one store per business, once. It is your agency's first store.
  • Archiving the free store ends the free offer; a store added in its place is billed.
  • Each marketplace account can be a free store only once, whichever agency manages it.
  • We approve every agency personally. If we believe an agency is a repeat sign-up of one that already had the offer, the free offer may be withheld; we'll tell you and you can ask us to review it.
  • When the free months end you can subscribe, or apply once for a bonus month by adding a card (nothing is charged until the bonus month ends). We approve bonus months.

Adding, stopping and reactivating stores

  • Every store is billed at least one full month. Adding a store beyond the free one charges a full month straight away; it then renews with your subscription.
  • Stopping a store takes effect at the end of the month you've paid for. The store keeps working until then. There are no refunds for part of a month.
  • After it stops, the store is archived: read-only, showing summaries only (month totals, profit and shares). Detail pages and downloads are off, so please download what you need before the stop date.
  • Reactivating an archived store charges a full month straight away, whatever the day of the month.
  • To close a store's books properly (settle what's owed between client, agency and teams), use End of term on the store's Setup page before stopping it.

Premium

  • Switching Premium on charges a full month straight away. Switching it off takes effect at the end of the month you've paid for.
  • Fair use: statements up to 150 pages, and up to 10 statement uploads per store each month. Ask us if you need more.

Payments, disputes and cancelling

  • If a payment fails, Stripe retries it and we remind you. After 7 days NeoBot becomes read-only until it's paid; nothing is deleted.
  • If a payment is disputed with your bank, NeoBot becomes read-only until the dispute is resolved. Repeated disputes may end the account.
  • You can cancel any time in Settings → Billing → Manage billing. You keep full access until the end of the month you've paid for, then summaries only (no detail pages or downloads) for 12 months, after which the account is closed. Please keep your own copies: UK businesses must keep their records for 6 years.
  • We give at least 30 days' notice of any price change, on your billing page and by email. A change applies from your next billing date after that.

These rules are part of our Terms of use. Questions? Email neobot@northvis.com or WhatsApp us.